The willingness to embrace AI has recently accelerated, with businesses even asserting to operate AI-monitored businesses even when they’re not simply because that’s the trend. The truth is we not only have to be excited about what the developments in technology come with but further embrace them to leave a positive mark. Big companies across the world have their systems regenerated with artificial intelligence and the assessment shows there is a clear advancement compared to when work would only be conducted by humans. The humanity in us comes with several components which include fatigue, plenty of work to attend to, making errors, and failing to beat deadlines, which is not the case with AI. An employee’s work rate may easily be influenced by his or her environment, and what they faced while away from work which isn’t the case with AI because anyway why would an algorithm have aside from what it has been set to do?
With the recent development of ChatGPT, AI is proving to be smarter, more timely, and clear than what was at our disposal recently to the extent of providing fine responses close to or even beyond human intelligence. I should say I wasn’t surprised when the New York City Department of Education banned the use of this chatbot by students and teachers for the fear of affecting their children’s learning. Much as there’s still a discussion that at times the chatbot gives wrong answers but is pretty framed to appear accurately correct, there’s no doubt its feedback will keep trying to beat human intelligence but the more it will be banned in different places until there will be no way. There’s a group of individuals who have even opted to refer to it for responses to questions, and opinions on topics and they go on to follow what it provides without any caution which I find worrying.
AI has been adopted in the health sector where it’s issuing prescriptions, business, and finance, transportation, law, among others through applications or websites that are accessed by customers, clients, or whatever term they’re referring to.
Much as these machine learning algorithms are trained and fed with the necessary data to adapt such intelligence upon which they work, that means they won’t acquire intelligence for any kind of data that they haven’t received. The most worrying part is there may not be an admission of ignorance from the AI such as a ChatBot the same way a doctor, lawyer, counselor, or any other may inform any prospective client how they don’t have specialisation in a particular field and maybe recommend them to another.
Has AI been designed or upgraded to create an emotional bond with a client where attending to such a client requires that? I don’t think so, but even when it’s upgraded to the same there may not be an advancement that could get better than a human interface.
Business owners should also assess the need for AI before bringing it in because if it doesn’t make one’s work better, it comes with a grossly negative impact. It shouldn’t be an escape route from hiring staff such as customer care managers but rather making their work simpler and better. As a country, unemployment is a very big problem; therefore, we don’t need to tolerate any advancements that could worsen it. Thou the bad news is, we may not be able to stop the change that is coming with AI since developed countries are restless about investing in its development with China’s Supreme People’s Court passing a directive to have the judicial sector supported by artificial intelligence save for writing judgments. This in itself is an indicator that even with the development of AI to whatever extent, it may take a while to trust it over human intelligence or intuition perhaps because some humane components cannot be generated in any artificial way.
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The author is a lawyer.
For profile http://www.linkedin.com/in/joel-peter-namugera-99365a181
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